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Cannot reconnect Nest Indoor camera after removing it

donalrafferty
Community Member

Hi,

I have had my home set up with several Nest Cameras for a few months. I recently switched the network setup in the house and renamed the Wi-Fi and password. This means I have to go through the process of removing and re-adding the cameras, but I decided this was worthwhile to have a better named SSID. 

I started with a Nest Indoor camera where I went to the camera in the application, I selected it, went to the settings and selected the "Remove device" option. I then went to follow the procedure to add the camera back into my Google Home account, but it always fails with the message telling me that it already belongs to a previous account and needs to be removed from that account first. 

I am using the same account that I removed the device from. How can I address this?

1 Recommended Answer

Hi donalrafferty,

 

No worries, we'll figure this out together. When you receive an error message stating that "This camera is already registered to a previous account", it means that it's still paired to an account. It could be paired to another home structure in your account or another email address. You need to use a computer to set up your Dropcam.

 

A few questions:

 

Do you have a Dropcam Pro or Dropcam HD?

Do you have a windows computer?

 

You can follow the steps in this article for your setup guide.

 

Let me know how it works.

 

Best,

JT

View Recommended Answer in original post

10 REPLIES 10

MplsCustomer
Bronze
Bronze

@donalrafferty 

Google Nest does not make it easy to change Wi-Fi settings for its doorbells and cameras. (When we got a new router/modem awhile ago we set the new router to the same network name (SSID) and password to avoid the hassle.)

Below is a link to Google Nest Help's page on changing Wi-Fi settings; the process varies depending on whether you have a newer or older camera or doorbell (that is, whether it's administered in the Google Home app or the Google Nest app. Maybe the specific steps will help you:

https://support.google.com/googlenest/answer/9223711?hl=en

Thank you for the link, unfortunately I have exhausted all of the support tips documented by Google. 
I have changed the ssid and password back to what it was to get all my other devices back online but the one I removed is still not allowing me to add it back.

@donalrafferty 

Maybe another customer reading this will have some suggestions, since we haven't had to go through what you're going through. The only thing I can think of is, when you removed your camera in the Google Home app, was it "online" at the time? If it was NOT, Google Nest's directions say you must also do a factory reset manually, as described here: https://support.google.com/googlenest/answer/9252162#factory-reset&zippy=%2Cnest-cam-wired.

Hi folks,

 

Thanks for your help, MplsCustomer.

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.
 

Regards,

JT

Hi @janthadeus ,

I'm afraid this is still not resolved, please let me know what additional information I can provide in order for Google/Nest to address the issue. I currently have an unusable Nest Indoor camera because of broken functionality in the Google Home app. I need to know the steps required to resolve the "This camera is already registered to a previous account" error.  Note that it is a Nest Indoor (DropCam) so there is no way to physically reset the device. 

Hi donalrafferty,

 

No worries, we'll figure this out together. When you receive an error message stating that "This camera is already registered to a previous account", it means that it's still paired to an account. It could be paired to another home structure in your account or another email address. You need to use a computer to set up your Dropcam.

 

A few questions:

 

Do you have a Dropcam Pro or Dropcam HD?

Do you have a windows computer?

 

You can follow the steps in this article for your setup guide.

 

Let me know how it works.

 

Best,

JT

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Hi,

I have a Nest Cam Indoor. 

I tried the supplied steps using both a Windows machine and a Mac machine but all that happened is that the light on the camera continuously flashed yellow. No icon or any other options appeared on either laptop despite leaving the camera plugged into it for 24 hours. 

I tried again to add the camera to my Google Home account and still get the same this is already in an account message. I have checked all of the Home structures and accounts we have and the camera is not showing on any of them. The camera is only a recent purchase and was only ever set up on the one Home structure that has two people's accounts attached to it.

At this stage I need Google/Nest to change the device's status on whatever server that thinks it belongs to an account. Can you let me know who I contact to get this done and what information I will need for the conversation?

Brad
Community Specialist
Community Specialist

@donalrafferty

 

I am so sorry to hear this has been an ordeal for you! I would feel the same if that was the case for me. I think what would be helpful in this case with your device, would be for you to contact Support and do some additional troubleshooting with them and they should be able to get you the help you need.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad