01-05-2024 04:28 PM
I have a subscription but cannot view clips on app, have to save to Nest Cloud and view on laptop.
01-05-2024 06:13 PM
If you're talking about saved clips, that's how Google Nest designed it. See below.
If you're trying to view your event video history in the Google Nest app, see this Help topic:
https://support.google.com/googlenest/answer/9208447
Saved clips work like this:
In the Google Nest app or on home.nest.com, you can save video clips from 1st gen cameras and doorbells (those installed in the Google Nest app) to your Nest account on the cloud using the Google Nest app (by clicking "New Clip") or on the home.nest.com website (by clicking Clips | Create clip , up to a 3-hour total limit. In the Google Nest app, you can only download a clip if you do so right after you create it. Saved clips are accessible on the home.nest.com website by clicking on your profile and selecting Video Clips; from there, you can download any of the clips.
In addition, if you select an event and select "New Clip" and wait for the "Adding clip to Nest account" process to finish, and then check "Video Clips" on the home.nest.com website, the clip appears. If you then click "Cancel" in the Google Nest app, the clip disappears. If you instead click on "Save to camera roll", the clip remains in "Video Clips" on the home.nest.com website.
So, it seems that if you do not ALSO select "Save to camera roll" in the Google Nest app, the clip does NOT remain in "Video Clips" on the home.nest.com website.
Put another way, the only way you can save a clip from the Google Nest app to your Nest account on Google Nest's servers is if you ALSO save it to your camera roll or select "Share link". Selecting "Cancel" after you just saved the clip removes the clip from your saved clips.
01-10-2024 02:34 PM
Hi everyone,
@C_McC, thanks for reaching out here in the Community. Aside from what was shared above, you need to double check your subscription to https://goo.gle/2QcwNC7. Make sure your same email address is signed in and applied to the right home structure. Let us know your update here.
I appreciate the help, MplsCustomer.
Regards,
Emerson