09-05-2021 05:18 PM
I am unable to play my videos, i have reconnected my wifi. Updated app. Bought subscription. It only shows 9secs snap shots. Please assist
09-15-2021 02:42 PM
Sorry for the late response, but I wanted to drop in here to help.
Sorry to hear that you're having issues with playing videos, I know this can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
Please let me know.
09-20-2021 02:41 PM
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
09-21-2021 02:08 PM
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,