Cameras and Doorbells

Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

Google home sucks

I have not seen a worse downgrade of a product in my 30 year experience google took an essential product - a security camera - and made the UI at least 1000 times worse google home is such a **bleep**ty product, I hope they hire the entire Google hom...

Need to replace one of the screws on the Google Nest

One of screws fell out of hand into my garden while I was trying to install the doorbell . After searching even with a magnet I cannot find it. Does anyone know the size of the screw I need to attach my Nest Doorbell Battery to my doorbell chime. Tha...

Need a replacement security screw for wired 2nd gen doorbell.

During first install, the screw had fallen through a crack in my porch, and was lost. The item is only a few days old, and I would like for google to send me a replacement. I will be happy to cover all costs due to this being my error. Thanks!

Does Google Still replace peeling Nest Hello

The peeling of my Nest Hello has gotten significantly worse, even though it’s in an area covered from sunlight. I’ve seen a couple of forums where people mentioned that Google is offering out-of-warranty replacements for this peeling issue, consideri...

Resolved! Network 5GHz or 2.4GHz

Hello I install a Nest camera battery, the 5 GHz local network is not usable, only the 2.4 GHz network works. Is this normal?

Video Doorbell Notifications; Multiple users and smarter notifications

#1 Notifications could be improved in Google Home where there are multiple household users. The notification settings are global for the whole household. What you change in google home for one user changes it for all users. Here is a use case: I'm no...

Can't set up outdoor wired camera.

Can't set up outdoor wired camera. Get C107 message but bluetooth is on. Green light goes off during installation.

Integrate Ring cam into Google Home?

Is there anyway to add a Ring cam onto my Google Home devices? It's not listed under "add a device." Seems like there should be a way to just use it as a generic device, even with reduced functionality. Older webposts indicate you can add it under "a...

Resolved! Inherited Google Doorbell does not release from the wall

I have a Doorbell/camera that sits on the outside of my home, against shingles with a slightly loose connection. I've identified it as best I can, but might be wrong; it has a black front panel, white bevel, and a google G logo on it. I don't know it...

Floodlight Camera - light not working, not showing in app

Light on the Nest cam with floodlight not working. Light a few months old and had been working well. Today the light disappeared from Google home app. Light won’t turn on with motion now. Light not on app. Please help.

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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Google home sucks

Need to replace one of the screws on the Google Nest

Need a replacement security screw for wired 2nd gen doorbell.

Does Google Still replace peeling Nest Hello

Resolved! Network 5GHz or 2.4GHz

Video Doorbell Notifications; Multiple users and smarter notifications

Can't set up outdoor wired camera.

Integrate Ring cam into Google Home?

Resolved! Inherited Google Doorbell does not release from the wall

Floodlight Camera - light not working, not showing in app

Nest camera battery going offline for no reason

No alert when someone rings the nest door bell, no...

Can't remove Nest wired doorbell 2nd generation fr...

Cameras keeps going offline randomly

Nest Doorbell Wired - blue light activates but gre...

Doorbell not adding faces

Nest Doorbell battery chime

Changing connection to new phone and wifi to Nestc...

Case #1-0363000035653

Nest Warranty - Who can I speak to other than supp...