06-12-2023 11:21 AM
There was a hit an run in front of my house on June 10th...my doorbell camera was on but I can't get the video...says nothing was recorded...I did not have nest aware - but want to help the police with the investigation...is there a way to access the video from 10:30pm - 10:50pm...loads of damage done to my neighbor's car...I have since signed up for Nest Aware...Help is appreciated
06-12-2023 11:28 AM
Without a Nest Aware subscription, Google Nest's newer cameras and doorbells only give you access to detected events that occurred in the most recent 3 hours.
06-12-2023 11:31 AM
Thank you
06-17-2023 01:07 PM
HI folks,
Thanks for the help here, MplsCustomer.
pmiller1, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.
Regards,
Juni
06-20-2023 01:13 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
Thanks,
Juni
06-21-2023 01:24 PM
Hello there,
Just checking in to make sure that you saw my responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Juni
06-21-2023 01:34 PM
Hi Juni,
It sounds like I can't get the video to help find the persons who totaled my neighbor's care...but thanks for reaching out. Pam
06-22-2023 02:18 PM
Hi pmiller1,
As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.
Thanks,
Juni