Changing Nest ownership

[Andrae]

Good morning Hive,

I am needing to change ownership of a series of nest cameras set up in my business. The individual(former General Manager) who set them up years ago has left our company and is not responding to any emails regarding the transfer.  We have 11 cameras on the sytem and I am wanting to be able to have the ability to record what is happening within my restaurant.  I did not know we had a problem until I tried to subscribe and  wqs told that only the "owner" can do this. Thanks for any help here. 

Thanks

Andrae

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. I am afraid that only the owner of the cameras can add you as the owner/provide access. Terribly sorry for the inconvenience!

Best Regards, 

Brad.

[aatienza]

Hey Andrae,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information.

If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Thanks,

Archie