Changing Wired nest Hello tones

[Shiftymorgan]

As the topic says. 

I cannot change the time of the doorbell when someone presses it.

It's not in any of the menus. 

Why is this?

Thank you.

[MplsCustomer]

@Shiftymorgan 

If you are referring to the seasonal themes that the doorbell can play around holidays, Google Nest only turns on this option around holidays:

https://support.google.com/googlenest/answer/9231819?hl=en-AU&sjid=8360343457082576264-NA#zippy=%2Cd...

[Shiftymorgan]

Hello there, 

No I mean other ringtones other than the default one.

Thank you for responding.

[MplsCustomer]

@Shiftymorgan 

The seasonal (holiday) ringtones are the only ringtones I've ever seen, and they only appear in the app around a holiday.

[Shiftymorgan]

They do have more than seasonal ones.

https://www.theverge.com/23488326/video-doorbell-ringtone-change-how-to

[MplsCustomer]

@Shiftymorgan 

For Google Nest, there are only seasonal ones. As your link says "At certain times of the year, you may have only one choice of doorbell theme, but Google periodically adds seasonal themes. For example, during the winter holidays, there are Hanukkah, Kwanzaa, New Year’s, and Christmas doorbell sounds, and the Halloween / fall holiday themes arrive for October and November."

In 4 years of Nest Hello doorbells, that's all we've seen either.

[Shiftymorgan]

So your saying the Google nest doesn't have basic features like the wireless one does?

[MplsCustomer]

@Shiftymorgan 

I don't know. I know I've only seen seasonal themes/ringtones around holidays for our Google Nest Hello Doorbells, and Google Nest's online documentation seems to day the same is true of the newer Google Nest doorbells as well.

[Shiftymorgan]

My brother has the battery one.  It has more tones any time of the year.

The Google document says:

In addition to standard themes,

I don't have anything standard 

[Lance_L]

Hi Shiftymorgan,

I’m sorry for the delay and to hear you're having trouble with this. I appreciate your reports here in the Community. Let’s get this sorted out.

A few questions: what type of Nest doorbell do you have? Are you using an iOS or Android device? Do you use the Google Home or Nest app?

Doorbell themes, whether standard or seasonal, will depend on where the device is set up. The Google Home app and Nest app have different settings for doorbell themes.

More information here: Nest camera or doorbell settings.

Keep me posted.

I appreciate your assistance, MplsCustomer.

Best,

Lance

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Shiftymorgan]

Hi sorry,

I have the nest wired. 

[EdmondB]

Hi there,

If you're using the 1st Gen Nest Hello Doorbell, here are the steps to change your doorbell theme.
 

1. Open the Nest App.
2. Tap on the Doorbell.
3. Tap Settings.
4.  Select the doorbell theme. (Take note that there is only one option for the default theme, unlike with the 2nd Gen Nest wired.) Select your seasonal theme if it is available. 

For the 2nd Gen Nest Doorbell, here are the steps to change your doorbell theme. 

1. Open the Google Home app.
2. Find your Nest Doorbell in the device section and tap it.
3. Tap the settings cog in the top-right.
4. Tap Doorbell.
5. Find and tap the Doorbell theme.
6. If you want to choose a seasonal chime, select it under Seasonal Themes. If not, tap Classic themes.

Let me know if that helps.

Best,
Edmond

[EmersonB]

Hi everybody,

@Shiftymorgan, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to perform the steps we're suggesting? We'd be glad to hear from you.

Thanks for answering, Edmond, Juni, MplsCustomer and Lance.

Regards,

Emerson

[Jenelyn_O]

Hi Shiftymorgan,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

I appreciate the help, @MplsCustomer, Lance, Juni, Edmond, and Emerson.

Kind regards,

Jenelyn