12-29-2023 09:10 PM
Wife wants me to get the doorbell chime working in the house. Have had the Google Nest doorbell [wired] installed for 2 years and have been using GOOGLE HOME app for doorbell notifications. Problem is it appears someone in the house has thrown out the original box which included the original chime connector. Is there any possible way to purchase a suitable replacement component. Thanks in advance. DT
12-30-2023 07:47 PM
I'm an end user like you. I don't know if Google will sell you one but I will try and escalate this and see if you can get an official answer.
If you do end up getting a puck from Google please return here and let everyone know as this question comes up from time to time.
12-30-2023 07:57 PM
Hello everyone,
@DT1970, thanks for reaching out to the Community. I’d be happy to help you with this. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.
I appreciate your help, EmptyNester.
All the best,
Lance
12-31-2023 01:21 PM
Lance. I completed the firm and hit the submit button.
Thanks for your help.
DT1970.
12-31-2023 04:42 PM
Hey folks,
@DT1970, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
All the best,
Lance
01-06-2024 06:14 AM
Update.
I did receive a response from Google Nest Customer Care Team. They responded with the following,
If you're going to hard wired the wireless Nest Doorbell, it doesn't need to have a chime connector. https://support.google.com/googlenest/answer/10732535?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Cwir...
Problem solved. Thanks for all the guidance.
DT1970
01-06-2024 12:29 PM
Hi everybody
@DT1970, thanks for your update. We're glad that it's resolved now. Let us know if you have additional questions or concerns.
I appreciate the help, EmptyNester and Lance.
Regards,
Emerson