Claim warranty for nest camera

[Wayne9394]

I purchased a new nest indoor 2 gen wired camera from Best Buy in Nov 23. It stop connecting to home WiFi and after factory reset not connecting at all. And was removed from my home app so it not showing on the warranty checker. What can I do?

[MplsCustomer]

@Wayne9394 

Are you using the "factory reset" instructions, and NOT the "restart" instructions?  Both are found here:

https://support.google.com/googlenest/answer/9252162

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.