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wired nest camera with lights

5beethoven
Community Member

Nest camera fails to connect to Google Home.  Doorbell works.  Google home fails to "see" unit.  When unit is powered, it gives a chime, blue light is on and nothing more.  Have restarted modem  & phone.  No connection. WiFi signal to area is strong.  Tried using both iPhone 6S and iPad.  

1 REPLY 1

MplsCustomer
Bronze
Bronze

@5beethoven 

Are you installing your 2nd gen Google Nest Doorbell for the first time? I wonder if using an iPhone 6s could be an issue, since I think it can only run iOS 15.8.2, though it is supposed to work, with the Google Home app requiring iOS 15.0 or later. You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

If you are reinstalling, what issue prompted you to reinstall? Did you do a factory reset (not a restart)?

https://support.google.com/googlenest/answer/9252162