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Clip won't start recording where I ask

rockingit
Community Member

I'm trying to create a clip from footage a week ago, have done this many times before.  For some reason the clip wants to ignore my starting place and 'jump' to a mid-point of the alert block that this relates to.  Even if I go back several minutes before the event time I need I still get the same start.  A 6 min timescale clip still only records at 2-3 mins (and I have plenty of space available). However, if I record a random chunk of anything else I seem to get what I asked for.  Is this me or Nest that's doing something wrong?!

4 REPLIES 4

rockingit
Community Member

Can't seem to find the clip controls in the apps either (Apple) and have also tried it in both Chrome and Firefox - same deal.

But....  the app keeps asking me to switch to the new Nest Aware (I already have a subscription??!)

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.