Cloud Access

[nsgwilliams]

My house was broken into and I have a camera above my front door. I have videos of dogs walking by and cats but the my camera is only recording a day at a time? I need to see the video from 3 days ago and I paid for service please help. 

[MplsCustomer]

@nsgwilliams 

It depends on whether you have a Nest Aware or Nest Aware Plus subscription, or no subscription at all, as well as what type of Google Nest camera you have.

You can check your subscription here:

https://store.google.com/subscriptions?hl=en-US

You can also check your subscription in either the Google Nest app or Google Home app (depending on your camera) by selecting Settings | Nest Aware.

Here are two Google Nest Help topics on Nest Aware:

https://support.google.com/googlenest/answer/9233159?hl=en

https://support.google.com/googlenest/answer/9546397?hl=en

There are also these help topics for viewing history in the Google Nest app and Google Home app (depending on your camera):

https://support.google.com/googlenest/answer/9208447?hl=en

https://support.google.com/googlenest/answer/10904254?hl=en

[nsgwilliams]

Thank you for the response but it does not say anything. I changed bank accounts and know that I paid for the year. However, it still should have sent the footage to my gmail account. I have all the other cars going by and even a cat but for the one of my door is non existent. 

[MplsCustomer]

@nsgwilliams 

In the first Google Nest Help link above on Nest Aware, "What you get with a Nest Aware subscription", you should be able to select the "Contact us" link under "Nest Aware Premier Care" to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."  Here's the link again:

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hi folks,
 

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind.

I appreciate your help, MplsCustomer. 

Thanks,

JT

[janthadeus]

Hey nsgwilliams,

Checking back in should you still have further questions here. Let us know by replying to this thread.

Regards,

JT

[janthadeus]

Hi there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Best,

JT