Why can't I reset this device and find it via the Home app? I have FOUR of these things, they all turn green after a hard reset and none of them can be detected when I try to add a device.
The WORST part - I have spent the better part of 3 hours trying to find documentation. Why is it so hard to organize documentation around model numbers? Mine is G3AL9 and one would THINK a simple google search and I would be on my way setting these things up.
I have same issue. Please let me know how to resolve when you find out. Internet says it needs to be connected to Home in order to remove it but I no longer have access to the wi-fi it was originally paired to.
Thanks for visiting the Community. My apologies for the late response here. We'd be happy to take a look into this for you. May I know which Nest device you need help with?
Nest Cam (battery). I moved out of state and did not know I needed to delete the device while still connected to the old wi-fi. I no longer have access to the old wi-fi.
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Mhsafs, gotcha. How’s it going with your Nest camera? Still need our help?
Newbie5, I know how you feel about this. I’d definitely feel the same way as a user myself. Let’s have a better look — could you try to factory reset your Nest Camera (battery)? And let me know how it goes?
