Condensation in the camera

[Suelei515]

I have a Nest Cam Doorbell and it's been having a condensation spot inside of it that I can not get rid of.. its really scary that I can't see and it's defeating the purpose of having a camera. I don't want to switch to another company in hopes someone can fix it or replace it. It has not been a whole year yet that I've had it. Someone please help!

[chaconmorales]

Hi Suelei515,

Thanks for reaching out to the Community. I am sorry that you are having issues with your Nest Doorbell and the condensation in the camera. But no need to worry, help is here.

Environmental Factors:
Humidity:
High humidity levels can contribute to condensation.

• Temperature Fluctuations: Large temperature differences between indoor and outdoor environments can cause condensation.
• Placement: Ensure the doorbell is installed in a location with adequate airflow and minimal exposure to direct sunlight or rain.

Doorbell Design:

• Ventilation: Check if there are any vents or openings on the doorbell designed to allow moisture to escape. Let it dry by sunlight if possible.
• Seal Integrity: Inspect the doorbell for any visible signs of damage or compromised seals.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best,

Mario