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notifications outside zone

psness81
Community Member

‎08-14-2024 12:16 PM

I'm getting vehicle notifications for those driving down the street and outside my zone. I have continued to shrink my zone 1 to include just my porch and it still happens. To try to cure the problem I set up another zone (with a gap between the two zones) that covers just the street and turned off all notifications from that zone. Still getting vehicle notifications from the street for zone 1. I don't want to turn off vehicle notifications because I'd like it to pick up vehicles coming in our driveway, but now I've shrunk the zone that it doesn't even include the driveway. Is the sensitivity too high? Is this a design flaw? I've seen lots of posts about this problem with no solutions that work for me.

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chaconmorales
Community Specialist
Community Specialist

‎08-17-2024 12:49 PM

Hi psness81,

 

Thank you for posting here in the community. I'm sorry to hear about the notification issues with your Nest Camera and activity zones. Don't worry, I'm here to help! Let's take a look and see what's going on.

Basic troubleshooting:

Activity Zone Accuracy:

  • Adjust Zone Boundaries: Carefully define the activity zone to accurately encompass the desired area. Avoid overlapping zones or leaving gaps.
  • Zone Sensitivity: Experiment with different sensitivity levels to optimize detection.

Camera Sensitivity:

  • Motion Detection Sensitivity: Reduce the motion detection sensitivity to minimize false alerts.
  • Person Detection: If enabled, ensure it's working correctly. You might need to adjust settings or retrain the camera.

Camera Placement:

  • Obstructions: Ensure there are no obstructions blocking the camera's view of the desired area.
  • Angle: Adjust the camera angle to optimize the activity zone's coverage.

Wi-Fi Interference:

  • A strong Wi-Fi connection is essential for accurate notifications. Ensure your camera has a good signal.

Nest App Settings:

  • Check Notifications: Verify that notification settings are correct for the camera and your device.
  • App Updates: Ensure you're using the latest version of the Nest app.

Test Different Zones: Create multiple activity zones to fine-tune your camera's focus.

You can check the following articles to Set up and use Activity Zones and to change the Camera and doorbell alerts. Please make sure to follow the guide to Restart or factory reset Nest camera or doorbell.

Please keep me posted.

 

Best,

Mario

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