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Connected to wifi, but no live video.

AngeloSJ1
Community Member

I have a Nest Doorbell (battery) that stopped showing live video.

The Google Home app tells me: "Live video unavailable. The camera may be unreachable or saving battery." 

 

I've tried the following solutions, but none have worked: 

- I've restarted the camera (failed)
- I've factory reset the camera (failed)
- I've reset the internet connection (failed)
-I've removed the doorbell from my existing "home" and created a new one, after a factory reset (fail) -- never shows live video during the setup, even though it is connected to wifi successfully. 

Please help.

15 REPLIES 15

CarlosA
Community Member

Almost the same problem here. In my case it seems that sometimes it helps if you ring it, then it wakes up.

But you shouldn't be waiting for someone to ring your doorbell to be able to see the live feed. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Adele
Community Member

My nest cam just stopped showing video. I reset and reinstalled.  In the setup while still inside I still get no video. 

Angelo12345
Community Member

I’ve tried your suggestions and neither work, Brad. Please advise. 

FAOGozalo
Community Member

Hi, I'm having the exact same issue. Google Doorbell (battery) on a Google Wi-fi Mesh. Ring works, history too but not live video. Also, when the doorbell rings live audio doesn't work (as in to send auto messages or speak to a person).

Brad
Community Specialist
Community Specialist

Hey folks.

 

I would start with restarting your devices, check your wifi and make sure that your router is close enough to your devices to have a strong connection. Also, do you all have an active Nest Aware subscription? Not required to view live footage, but I am wondering if a change in subscription could cause some minor issues like this. Please let me know if you need further assistance.

 

Best regards,

Brad.

Dday75
Community Member

Have restarted many times, wifi connection is 72mbs via mesh, and battery is near 100%. Only works 50% of the time on motion notification. "Live video unavailable. The camera may be unreachable or saving battery."  Is what I see every time. 

Same story for me. 

Brad
Community Specialist
Community Specialist

Hey  folks.

 

I asked about that information just to clarify if this is related to your wifi connection, but it sounds like the device may be having some firmware issues of some sort. As much as a Factory Reset can be inconvenient to some users, it truly does reset the device and resets settings. I would suggest doing this, but please look through this link to view what goes on with a Factory Reset before you move forward. A lot of the time this does fix issues that you may be having with the connection as you are establishing the connection again. 

 

Please let me know if you need further assistance.

Best regards,

Brad.

James
Community Specialist
Community Specialist

Hi everyone,
We just wanted to check in one more time in case anyone else has any follow up questions or comments. If not, we'll go ahead and close this thread in another 24 hrs.

Thank you,
James

Adele
Community Member

I don’t think anyone’s issue on this thread was resolved.   We tried everything you mentioned but the nest camera does not work.  

Angelo12345
Community Member

I noticed my doorbell begins to work only when the nest camera runs out of battery. It’s as if the nest cam takes all the signal when it is powered. 

Brad
Community Specialist
Community Specialist

Hey folks.

 

Unfortunately, there have been some known issues with talk and listen, and this issue with our new cam. It's been an issue that we have been looking into, and I am afraid I do not yet have a solution to provide at this time. You are doing the correct troubleshooting that needs to happen first, so thank you for going through those steps first. 

 

Best regards,

Brad.

FAOGozalo
Community Member

Hi everyone. I've managed to fix my problem. The Nest Doorbell (battery) is now working as expected.

For reference, in my case, the doorbell is connected to a Nest Google Wi-Fi.

The steps I've followed are the following:

Google Home App -> Settings -> Nest WiFi - > Preferred activities ->  Untick both Video conferencing and Gaming.

Afterward, I just did a Factory reset of the doorbell: Locate the reset pinhole on the back of the doorbell -> at 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone -> At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone -> Release the button. Your doorbell will restore to its factory settings.

After the factory reset, your doorbell will appear as “Offline” in the app until you remove it -> To remove it from the app, open the app, then tap Settings  -> Remove Device -> Confirm.

Finally, whilst setting up the device again, I got a live feed on the testing stage and haven't had any issues since then. I hope this helps.

Cheers,

Fran

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am relieved to hear that your issue has been resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.