Connecting camera to new WiFi.

[Jeffjo]

I just upgraded my xfinity router and had to change the WiFi name. I can’t seem to connect to the new WiFi/new router. I tried a factory reset and reinstall, but still end up with the message “something went wrong.”

I have tried to change WiFi settings without any luck. What can I do?

[Kevinmazter]

You'll have to keep your old password and wifi name exactly or else it won't work and you'll have to reset each Camara unfortunately. I went through this and found out 

[Hodag]

I changed our wi-fi but kept the same ID and password.  I am still unable to get my cameras to connect to the Google Home app.  I have factory reset the cameras and still no luck.  Is there a Google email address for help?

[Derickf]

Hi everyone,

Thanks for reaching out to the community. I understand you are having trouble connecting your Nest Camera to a new WiFi. I appreciate you confirming the troubleshooting steps you have taken so far. I’m happy to help.

@Kevinmazter, thanks for jumping in.

To gather the necessary information, please answer the following questions:

• Which model of Nest Camera do you have? This article might be helpful: Technical specs for Nest cameras and doorbells.
• When did the issue start?
• How far is the camera from the router?
• What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

@Doga, Regarding your Google email address question. There isn't a direct Google email address for customer support, but we’ll be glad to provide you assistance here.

I'll be waiting for your reply.

Best regards,

Derick.

[Jeffjo]

I was able to reconnect my cameras by doing the following:

- Factory reset of each camera

 - Turn off the 5G and 6G signals from my router.  There seems to be some confusion when those signals are present

 - Add the camera back through the Google Home App using the "add new device" option

As an opinion, the Nest Cameras are wonderful devices that provide very good video and excellent service, but the process of adding them to a WiFi system is very convoluted.  I had to reconnect every single device in my house and the Nest Cameras were the hardest and most time consuming connection by far!  Improving this process would be most appreciated.

[brigittejeans]

Come over and redo mine! I am beyond frustrated!

[Derickf]

Hi there!

I'm happy to hear that you could solve the issue, and I appreciate you sharing the troubleshooting steps you followed.

We are committed to ongoing improvements, and your feedback is important to us and helps us identify areas for improvement. Please share your thoughts about reconnecting your Nest Cameras to your WiFi network using the following link to our feedback form. You can share your experience and offer ideas there.

Please don't hesitate to post again if you have any other questions.

Regards,

Derick.