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Connecting to assisting Nest device

Bmaguire33
Community Member

I keep getting a message that says my doorbell can’t connect to assisting nest device.    I have a google nest and have downloaded the google home and nest apps.   Why is this so hard to do?

1 ACCEPTED SOLUTION

dels
Community Member

Same here, the only workaround was to create a new home structure in the app and switch between homes to control both thermostats, but this is not the intended use.

View solution in original post

11 REPLIES 11

dels
Community Member

I am having the same problem right now, for devices that I have had for 3 years... feels like they have a problem somewhere

jpclements
Community Member

I'm experiencing same issue...

MplsCustomer
Bronze
Bronze

I wish Google would address this. From all the postings about this issue in this forum, it seems "assisting devices" are often problematic.  Google needs to provide information on how to configure a new camera or doorbell without going through an "assisting device" when that avenue does not work.

dels
Community Member

I just spent over an hour chatting with Support and they ended up referring me to a senior resource, supposedly at least. I should receive an email in the next 48h.

I have tried every possible combination of on the wifi, off the wifi, on the mobile hotspot or not, restart the app, reboot internet, reset the thermostat... every single thing failed. Imagine how magical adding the device to wifi and just adding it to your app would be if I could do it again as I did 3 years ago!

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Bmaguire33
Community Member

im still having the same issue and need further assistance.    

Bmaguire33
Community Member

Brad -

I am still having the issue and still need help.    Thanks.

Brian

Jdoyle32
Community Member

Also having the same issue with newly purchased  Nest Learning Thermostat. Connects to wifi fine but no matter what solution I try still get message that something went working… TD024(4.8

dels
Community Member

Same here, the only workaround was to create a new home structure in the app and switch between homes to control both thermostats, but this is not the intended use.

Bmaguire33
Community Member

im just trying to hook up a doorbell.    was thinking about the thermostat but having these issues is making me have second thoughts.   

AH_White
Community Member

Same issue here. Brand new Google Nest Hub Max. Brand new doorbell. Can't get doorbell set up. Between this and the infuriating lack of practical calendar interaction on the hub. This stuff is getting prepped to be all returned next week.