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Connectivity Issues

tlo64
Community Member

I am having a difficult time getting my Nest Doorbell to reconnect. I noticed it wasn't working, so I brought it inside to troubleshoot. I ended up having to reset the device. Now I get a solid white light on the unit and when trying to add to the Home app it just says something went wrong. Everything else is connected in my house, just can't get the doorbell to work! Help

1 Recommended Answer

BH2
Community Member

Hey Brad

All good for now , everything is working as expected.

Bill

View Recommended Answer in original post

6 REPLIES 6

BH2
Community Member

Hi , did you factory reset the device ? You put a paper clip or pin in through reset hole just below the plug for charging the battery. Hold it in until the yellow stops flashing, then remove it .Maybe before you do this remove from goggle home app . + device and follow prompt steps. If you have the code from the box it came in use that not the code Hub max shows on the screen , good luck my friend 👍

BH2
Community Member

The code you want to use is on the blue piece of paper in the original box

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

BH2
Community Member

Hey Brad

All good for now , everything is working as expected.

Bill

Brad
Community Specialist
Community Specialist

@BH2

I am relieved to hear that this is resolved for you! I will go ahead and leave this thread open for another 24 hours for follow-up questions and concerns.

Best regards,

Brad