Constant notifications from outside camera zones.

[Jitsuka]

I have set up 2 zones yet I keep getting people and movement notifications all day long when people are walking in the pavement outside them. There are no shadows being cast into the zones and I've tweaked all the settings, even shortened the zones further away from the pavement but it still catches everything outside them. 

[sicsacol]

Hi @Jitsuka,

Thanks for posting in the community. I understand you're receiving people and movement notifications for activity on the pavement outside of the activity zones you've set for your Nest camera. I appreciate your troubleshooting efforts and the information you've shared. No worries, help is here.

While Nest strives to send you notifications only when your camera senses important activity, false positives can occur as a natural outcome of using algorithms to process video. These algorithms learn and improve over time, which helps limit the number of notifications you’ll receive as the camera uses software to look for changes in color and lighting.

As a suggestion, you can try adjusting the light level to avoid shadows moving across the frame. For example, shadows cast by clouds moving in front of the sun or trees and bushes swaying near your important areas can sometimes trigger alerts.

Please let me know if you have any questions.

Regards, 

Jonathan

[Jitsuka]

Hi,

I made the adjustments but I am still getting notifications. For some reason I am not allowed to paste pictures to show but the people are even further away from the zones when the camera is picking them up. Keep in mind, this is only person notifications, not generic movement. 

[sicsacol]

Hi @Jitsuka,

Thanks for your update, and I'm sorry to hear you're still receiving notifications from outside your activity zones after adjusting your Nest camera's view.

Since the camera's settings are correct and you've already tried adjusting the camera's view, which I appreciate, but the issue persists, the team would like to learn more about this Nest camera's notification issue. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. Please make sure to add the link to this thread and your community username.

Please keep me posted.

Sincerely,
Jonathan

[Jitsuka]

Hi @sicsacol,

Thats the form submitted. 

[sicsacol]

Hi @Jitsuka,

Thanks for filling out the form. We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Cheers,
Jonathan