Couldn’t load video

[benglert]

“Couldn’t load video” is what I frequently see when viewing my Google indoor Nest Security Cam 1080p (Wired) - 2nd Generation through a web browser. It’s worked well for the past two months and I was impressed but now I consistently get the message “Couldn’t load video” with a retry button below that. When video does load, I frequently see a spinning blue circle and video is interrupted. Similar problem on my phone.

My internet works great and I've reset everything. I'm confident the issue is not on my side. 

Can someone help?

[Holger1]

More unhappy customers:
Same problem maybe? 

[EmersonB]

Hi folks,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the light status of it? How far is it from your Wi-Fi router? Do you have a Nest Aware subscription? In case you have a home member who has access to your Nest Camera,  please check if they're getting the same issue. Try restarting your Nest Camera, Wi-Fi router and reinstalling your Google Home app to refresh their connections to the Nest servers.

Let us know how it goes.

Regards,

Emerson

[benglert]

The light is white, 25 ft from router. No one has accessed the camera but me. I do not pay a nest subscription. I'm using the free 3 hrs of video and then delete it routinely. Its worked fine for months. This is a new development but lots of people, even those with a subscription seem to have this issue. That's what I'm reading in researching this anyway. I think the issue is on the server side of things. 

[EmersonB]

Hello benglert,

I appreciate your efforts to give this information. I just wanted to make sure, were you able to perform the steps I've suggested above? If so, don't hesitate to post here your update.

Best,

Emerson