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Crack in power cord

TDS33
Community Member

My Nest IQ outdoor (about a year old) recently started messaging "the camera is offline."  After some trouble shooting I noticed that the power cord is cracked at the base of the plug. Is this something that can be repaired (with a splice) or do I need to get an entire new cord and run it through the attic again?  TIA.

 

5 REPLIES 5

jmorano
Community Member

Good luck open a ticket with support.  They don't sell "old" camera stuff they want to sell the lie of new camera accessories.  In all honesty I believe they still have the before "battery" outdoor cable kits.  You need to filter to maybe find their availability, or check eBay.

jmorano
Community Member

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. Unfortunately, this product is Out of Stock and not available for purchase. I apologize for the inconvenience.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Eric_B
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Eric_B
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric