How to get notifications only from unfamiliar faces?

[Cladand]

Hello I have a doorbell with battery and a camera with battery, I don't want notifications if I or my family go on my terrace but I want them if an unfamiliar face (potentially a thief) does . How can I get notifications only for unfamiliar faces?Without this function those tools are totally useless

[Brad]

Hi there, 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Cladand]

Hi Brad, no it's not.

Do you have a solution?

[Eric_B]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[Eric_B]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric

[ProbablyNot]

Brad,

Yes.  Still need help.  There is no troubleshooting to be done here; this feature simply does not exist, although it is counterintuitive that a device built for security and learning familiar faces would be unable to provide notifications when an unfamiliar face is identified.  This had been a long time request.  

For further assistance, you could take this back to the development team and escalate.  For many, this is the reason that we purchased the nest camera.

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. I am sorry to say that this is still not a possibility at this time. I do not have any form of fix for you. Please feel free to submit your feedback to us. I've put instructions for feedback below.

1. Open the Google Home app

1. .
2. At the top right, tap your account.
3. Tap Feedback 

1. tap the type of device you'd like to submit feedback for.
2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
3. In the feedback summary, write a brief description of your issue.
4. Be sure to check the box for Screenshot and System logs.
5. To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best Regards,

Brad.