Cracked Lens on Nest Outdoor Camera

[Clemsonfan73]

Good evening, 

My video quality is blurry on my Nest Outdoor Camera. When I cleaned the lens, the stream remained blurry.  I shined my flashlight over the lens, and noticed it was cracked on the back side of the lens itself. (The round area in the middle of the camera)

Do you guys offer replacement lenses/repairs, or is the unit trash?

[SteveT1]

Hi there,

Thanks for reaching out. I'm afraid we don't offer a replacement lens. Let's see what we can do.

A few questions — what type of Nest camera are you using? When and where did you purchase the Nest camera? Are you in the same country where you purchased it?

Keep us posted.

Regards,

Steve

[SteveT1]

Hi there,

It's me again, I wanted to check back in to see if you saw my response.  Feel free to let me know if you have other questions and concerns.

Thanks,
Steve

[SteveT1]

Hey there.

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[Clemsonfan73]

Good afternoon Steve, I apologize for the delay. This came with the property I purchased. It is a Nest Cam Outdoor. I don't know the version. 

[SteveT1]

Hi there,

Appreciate the reply. We can check for other options — could you fill out this form and let me know once done: https://bit.ly/31vCfcQ.

Best,

Steve

[SteveT1]

Hi there,

Just checking up on you. Did you get a chance to fill up the form?

Regards,

Steve

[Clemsonfan73]

Good evening, I submitted the form a minute ago. 

Thank you for following up! I didn't see your reply before. 

[SteveT1]

Hey there, 

I've got your form and I've sent you an email — let's continue our conversation there. Please take note that this thread will be locked. Feel free to create a new one if you have any new issues, updates or just a discussion topic in the future. 

Regards,

Steve