Device was off because it was unmounted

[Guzman53]

Brand new nest outdoor camera states camera was off because it was unmounted. We have not moved the device since installation. 

[AxelD]

Hi Guzman53,

Wow, that's strange! but no worries, help Is here. Below here you'll find some troubleshooting steps:

• Troubleshoot device unmounted
• Restart or factory reset Nest camera or doorbell

Let us know if that helps.

Regards,

Axel.