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Difficulty reconnecting doorbell

milkbanktn
Community Member

We had to re-add our nest doorbell to our home account. I cannot reset the doorbell. Not a normal reset or a factory reset. The light never turns yellow, I never hear a countdown. No matter how long I hold down the reset button. When I'm trying to add the doorbell onto our account, I get a the same message over and over "something went wrong, try connecting again. If that doesn't work, try rebooting your device or turning your phones airplane mode on and off before trying again."

1. I can't reboot or reset

2. I have done what it's asked and it still is not working

Do we just have a dud?

4 REPLIES 4

mrennie61
Community Member

Having the exact same problem 

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What's the status light of your doorbell? To confirm, were you able to try unplugging it from the power outlet to reboot your doorbell? You can check out this link on how to Restart or factory reset Nest camera or doorbell.

 

Looking forward to your response.
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie