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Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest Hello backplate broke during installation
How do I get a back plate replacement for my Hello, I've searched every where.
Nest camera cannot detect home wifi
I just bought a nest cam indoor. My home wifi is provided by Telstra Gen 2 smart modem with dual band frequency 2.4 GHz and 5 GHz but defaulted at 5 GHz.I've downloaded the Nest app and plug in the camera. But the camera cannot detect the wifi. I can...
Resolved! Live video unavailable
I purchased a Nest indoor wired camera, which I installed today. Unfortunately, when I go intothe Google Home app, to view it, I get the message 'Live video unavailable'Interestingly, I receive notifications and can actually view videos in history bu...
Nest wired doorbell not playing holiday theme
I have the Nest wired doorbell and have selected a holiday theme for it in the nest app. When the doorbell is pressed it plays the default sound not the theme sound selected in the app. All other functions work correctly. It just seems the sound sett...
Nest Door bell battery with Honeywell Home DW915S Serie 9
I just installed my New Nest Doorbell (battery) in a wired mode. The Doorbell works fine and streams video, but does not trigger the chime! The chime I'm using is the: Honeywell Home DW915S Serie 9
Nest Cam (battery) mounting plate missing
I bought 2 Nest Cam Outdoor (battery) and the mounting plate as well as screws were missing For both in the package. Can’t seem to find any option to get these in the Google store and camera can not be mounted without these.
Issue with connecting Nest Doorbell camera
My nest doorbell just arrived and was trying to connect it to my Google home account but I constantly get the error of “We're having trouble connecting to the assisting device”. What would cause this problem? I have a nest camera in my backyard conne...
NEST CAMERA connection
I just got 4 new NEST cameras. I was able to set the first one up fine but now when I try to connect the 2nd device it keeps saying "Connecting to assisting Nest device. Looking for a nearby device that can help get your device online faster." It kee...
Doorbell display on TV
I can’t get the doorbell camera to display/cast on my TV. I regularly cast to my TV from my IPhone and laptop.
Google nest battery cam not sending notifications
Hello,I have a nest doorbell and 2 indoor/outdoor battery nest cams. The doorbell and one of the battery nest cams are sending notifications without issues. The second battery nest cam will record an event but does not send a notification. What I've ...
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