Do not receive alert from Nest doorbell battery. Tried everything I can find

[JW8698]

The push notification is on, the system setting is right, re-installed my Home app, restarted my phone, re-installed my doorbell. Nothing works. I can get live video but no alert or notification when a motion is detected or someone rings the doorbell.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[JW8698]

Yes, My phone which is pixel 6 plus still can't receive notification. I turned on everything I can find in settings, both app and my phone. reinstalled home app/ restart phone not working. I can receive notification on my ipad. 

[Brad]

@JW8698

Do you have any smart displays or speakers like a Hub that you use for notifications? 

Best regards,

Brad.

[JW8698]

No, I only have my phone and Ipad, Ipad can receive alerts just fine but I'm not always home.  

[Brad]

@JW8698

I would suggest Factory Resetting your device, and then uninstalling it, and then installing it again. Restart your other devices as well so hopefully that will re-establish the connections needed for you to receive alerts. 

Best regards,

Brad.