Nest Aware Subscription

[Steve61]

I migrated my Nest Aware account (Nest.com) to Google in December 2020.

My subscription changed from paying Nest annually to paying Google monthly,. My account page only shows my monthly subscription to Google, however in October just gone a payment was taken out of my account for another years payment to Nest.com.

I'm paying twice for the same subscription!

I've contacted Google and Nest customer support but they seem unable to help.  I've been told twice that I will be contacted by a senior member of the team but nobody ever gets back to me.

Please help.

[Steve61 · Accepted solution]

I finally got a refund from Google for a duplicate subscription. All I can say is persevere because it did take a while and the support team didn't seem to know what I was talking about at first.

I kept having to message different teams (Google and Nest are handled separately) but got there in the end.

[Dansquestions]

You most likely have two subscriptions to the same account. I don't know why that is allowed. Unfortunately their terms of service say they do not issue any refunds for any reason. I was charged for two subscriptions as well one my one Google account. Im not a fan of the policy 

[Steve61]

Did you ever find a way to cancel one of the subscriptions?

[Dansquestions]

I put in a ticket and then I was able to cancel. No refund was given, so I have two annual subscriptions on one Google home account. It feels the same as having two Netflix accounts tied to one tv. A huge waste of money.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. I am afraid that we cannot assist you with Nest Aware payment inquiries here in the Nest Community Forums. You will want to reach out to Support directly for further assistance. 

Best Regards, 

Brad.

[raymar010304]

After being ill for a few months I finally review my company accounts and found that Nest had taken 4x subscriptions, once a month. I have now cancelled the direct debit and should this be reinstated I shall have no other alternative than to  make a report of corporate fraud via my bank, and the police. I shall be doing so in any case to get my money back

[Brad]

@raymar010304

Please reach out to Support for further assistance. We cannot assist you in the Nest Community Forums as I do not have access to that information. 

Best regards,

Brad.

[Bluestop]

Need help

[betymoga4]

I need to update my subscription 

[NestisCrap]

Same happened to me.  Worst, their customer service rep told me to cancel my 1st generation subscription and renew with the new plan.  I lose 24/7 monitoring for ALL events get only monitoring for specific events.  NEST Google customer service SUCKS!!!!!

[Steve61 · Accepted solution]

I finally got a refund from Google for a duplicate subscription. All I can say is persevere because it did take a while and the support team didn't seem to know what I was talking about at first.

I kept having to message different teams (Google and Nest are handled separately) but got there in the end.

[Steve61 · Accepted solution]

I used this form to get to the right team:

https://support.google.com/googlenest/contact/pre_chat_survey?hl=en&cfsi=home_contact_flow&cfnti=605...

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue, as it looks like the issue is resolved. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

I am relieved to hear that this issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.