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Door bell camera not recording

markh61
Community Member

3 weeks ago

Yesterday I mistakenly deleted what should have been an old email address from the managers of my Google Home.  There was an active email account that should have also had all the device info.  I had to reinstall everything other than one display.  Now that I have everything back, my door bell camera is not recording anything.  It shows live events only.  How do I get it back recording and saving video. My other Nest cameras record video, although it looks like face recognition needs a subscription now.  I don't remember having to pay for it before.

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1 REPLY 1

MplsCustomer
Bronze
Bronze

3 weeks ago

@markh61 

If you removed the email address used to set up your Google Nest cameras and doorbells from the Google Home app, then if you had a Nest Aware or Nest Aware Plus subscription, it would be attached to that old email address, and not to the email address you used to reinstall everything.

If you log onto Google in your browser with your old email address and go to the Subscription Management page, you can see if you still have a Nest Aware subscription there:

https://store.google.com/subscriptions

If you do NOT have a Nest Aware or Nest Aware Plus subscription (or an old 1st gen Nest Aware subscription, which would NOT have covered your 2nd gen battery doorbell), then for 1st gen Google Nest cameras and doorbells, you only get still snapshots for events occurring in the most recent 3 hours, and for 2nd gen cameras and doorbells you get event video history for events occurring in the most recent 3 hours (https://support.google.com/googlenest/answer/9681538).  That's been true for years.

If you go to your battery doorbell in the Google Home app and go to Settings | Video | Video history, which option is checked? (The battery doorbell can only record event video history.)  And which option is checked for your other Google Nest cameras?

You need a Nest Aware subscription for familiar face detection; that is NOT new:

"Note: You need a Nest Aware subscription to use familiar face detection."
https://support.google.com/googlenest/answer/9268625

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