02-01-2023 10:23 AM
Hi
in Tvis week I just received my Google Doorbell 2. Gen(battery) - the problem:
When setting it up it never completes because it never completes the Update - just writing “update 26%” and the it comes up with a error message after some time.
I have tried the following:
- reset
- factory reset
- connecting to another Google home
none of them worked
any sugggestions?
thanks
02-05-2023 02:53 PM
Hi Alex81,
Thanks for taking some steps beforehand — these are of great help! Let’s see what’s going on — a few questions: is the camera plugged in during setup? What’s the status light of the camera? How far is the camera from the router? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Looking forward to your response.
Thanks,
JT
02-06-2023 07:47 AM
Hi @janthadeus
Well I Got it working. I had to switch my router over 2 use 2,4 GHz during the installation. I did this because of the info found by searching on issues related to the doorbell. It should have been mentioned in the instruction video.
but it works now - thanks
02-06-2023 10:15 AM
We're glad to hear that this has been resolved for you. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Thank you for your help here, JT!
Best regards,
Brad