Doorbell 2. Gen(battery) will not Connect to Google Home - do not finish Update

[Alex81]

Hi

in Tvis week I just received my Google Doorbell 2. Gen(battery) - the problem:

When setting it up it never completes because it never completes the Update - just writing “update 26%” and the it comes up with a error message after some time. 

I have tried the following:

- reset 

- factory reset 

- connecting to another Google home

none of them worked

any sugggestions?

thanks 

[janthadeus]

Hi Alex81,

Thanks for taking some steps beforehand — these are of great help! Let’s see what’s going on — a few questions: is the camera plugged in during setup? What’s the status light of the camera? How far is the camera from the router? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? 

Looking forward to your response.

Thanks,

JT

[Alex81]

Hi @janthadeus 

Well I Got it working. I had to switch my router over 2 use 2,4 GHz during the installation. I did this because of the info found by searching on issues related to the doorbell. It should have been mentioned in the instruction video.

but it works now - thanks 

[Brad]

@Alex81 

We're glad to hear that this has been resolved for you. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Thank you for your help here, JT!

Best regards,
Brad