My device has a faulty mounting bracket & I'm located in Australia. The device is completely unusable due to the proprietary design - it is magnetic and has specific tabs to let the device know that it's mounted to these particular mounting brackets only available from Google.
For several weeks I have been escalating the issue with Google Support, as the device is still under warranty and eligible for replacement parts or an entire replacement (which Google Support have determined is necessary as they don't supply spare parts).
However it appears that the replacement process is continuously being blocked by Google Support who clearly don't understand Australian Consumer Law or Warranty Obligations. The Australian Continent is completely ignored by Google Support and all channels of communication available are unable to reach the higher level Australian Support Team. The UK likely has similar warranty requirements.
Moderators of this forum appear to ignore these threads and their attempts to refer the matters to Google Support do not seem to have any impact.
In short, Google have manufactured a device that will only function with their proprietary mounting bracket. They refuse to supply spare parts even though they are required to under both warranty and law. Your device may be eligible for an entire replacement if the mounting bracket is faulty (as there is a known issue with some).
I've documented my attempts to reach the appropriate area of Google Support in the thread below:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-in-violation-of-Australian-Consu...
