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Can't view video history

Community Member


About 90% of all recordings don't ever load. I get a message that says " this video isn't available yet. Check back later". But they never do become available to view.

Anyone else with this issue?

Thanks in advance.



Community Specialist
Community Specialist

Hi Shvin, 


Thanks for reaching out to us, and I'm sorry to hear about the situation. Please answer the following:

  • What type of Nest camera do you have?
  • Are you signed into the Nest app or Google Home app?
    • If so, are you signed into the right account?
    • Can you check the camera’s live feed?
  • Has the Nest camera worked in the past?
    • If so, when did the Nest camera stop working?
    • Did anything change in the home or with the camera around that time?
  • Do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do you have?
  • Is all of your history missing or just certain portions?
  • How is the Wi-Fi connection in that part of the house?
  • How is the internet connection in general? Do you have any issues with any devices going offline, slow downloads, too many people online at once, etc.?
  • Do you have a schedule set up for your camera? Did the schedule say the camera should have been on at the time of the missing history?
  • What is the make and model of your router/modem? How about any repeaters or extenders you have?
  • Were you able to check the router/modem’s firmware version? If so, what is the firmware version?


I'll look forward to your response.