Hi Shvin,
Thanks for reaching out to us, and I'm sorry to hear about the situation. Please answer the following:
- What type of Nest camera do you have?
- Are you signed into the Nest app or Google Home app?
- If so, are you signed into the right account?
- Can you check the camera’s live feed?
- Has the Nest camera worked in the past?
- If so, when did the Nest camera stop working?
- Did anything change in the home or with the camera around that time?
- Do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do you have?
- Is all of your history missing or just certain portions?
- How is the Wi-Fi connection in that part of the house?
- How is the internet connection in general? Do you have any issues with any devices going offline, slow downloads, too many people online at once, etc.?
- Do you have a schedule set up for your camera? Did the schedule say the camera should have been on at the time of the missing history?
- What is the make and model of your router/modem? How about any repeaters or extenders you have?
- Were you able to check the router/modem’s firmware version? If so, what is the firmware version?
I'll look forward to your response.
Best,
Zoe
