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Doorbell Camera has stopped working

Chris_Cope
Community Member

After working fine for over a year, this week the camera on our 1st gen Nest Hello has stopped streaming. It works in all other respects; the chimes, both hard-wired bell and notification on the hubs, sound as usual, the doorbell appears connected in both the Nest and Google Home apps, but the camera is shown as being "turned off", but any attempt to turn it on fails. Also, when I try ringing the doorbell, the "camera on" green light at the top of the doorbell lights up for a few seconds, and the app briefly shows the camera "buffering" (turning on?) but then nothing.

I have tried power-off resets and a factory reset, but no change. Has my doorbell camera died? Can I replace the doorbell under warrenty?

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Chris_Cope
Community Member

Thanks for responding. As I've already stated, I've tried the power-off resets already. As it happens, the camera does work now. It started working again of its own accord after a couple of days not touching it, although it now doesn't send notifications to the nest hubs if it rings.

Brad
Community Specialist
Community Specialist

@Chris_Cope 

 

I'm glad to hear it's working again! As for your Nest Hub not sending notifications, restart your Nest Hub, and make sure that your notification settings are still enabled and correct in the app and in the settings on the hub. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks for the help, Brad.

 

Best,

JT