Doorbell Peeling

[mbf]

Hello,

We've had the doorbell for about a year and it's peeling to the point that shards of plastic are coming off when touched.

I've seen multiple threads with this issue, can someone help me with a replacement?

[MplsCustomer]

@mbf 

If your doorbell is more than 1 year old, Google Nest is saying they "cannot" replace the Nest Hello doorbell (in spite of the 330+ threads in this forum) because the 1-year warranty has expired. However, yesterday one user reported they were able to get a replacement because they were just under the 2-year warranty. (???)

You can try contacting Google Nest Support to see if they'll replace your Nest Hello. We bought a silicone skin to cover up the peeling shards on our 2-year-old Nest Hello.

https://support.google.com/googlenest/gethelp

[Brad]

Hey there,

Thank you for your patience! If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and we do not offer replacements for parts. We're sorry for the inconvenience. 

Best regards,
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread. Also, have you had a chance to fill out the support form I sent a few days ago? Please let me know!

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. Please let me know if/when you fill out the support form provided. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[mbf]

Hey Brad, 

Yes, I actually filled one out before I posted. I still haven't heard back yet.

Should I fill out another form?

-Matt

[aatienza]

Hey mbf,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

I appreciate the help, Brad.

Thanks,

Archie