Doorbell battery fell and lens shattered

[Nutcracker77]

Doorbell was placed properly as instructed. Someone rang the doorbell this morning and the doorbell fell out and the lens shattered so now is not working. Any idea of the warranty around this? Thanks 

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

I will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

Best Regards,

Brad.

[Nutcracker77]

Thanks Brad. Looking forward to hearing from you via email. Note that I haven’t received any emails from you as of this morning 

[Brad]

@Nutcracker77

I do not send the emails. But keep an eye out, as there are delays at this time. No ETA to provide, but keep an eye out. Thank you for your patience!

Best Regards,

Brad.