Doorbell battery lasts about a week

[SethD2005]

Before I start, this is not a streaming issue but there is no option for battery issue.

I have every option set to get the most battery life with the exception of the sensitivity which is medium. If I set it to low it does not detect anything.

The only alerts I'm set up to receive are for packages. This means I get about two events per week. People keep talking about getting 30 events per day, I'm talking about 2 per WEEK!

I never check the camera because I know there's nobody at the door so there's no reason to check it.

I am not using this as a security camera, I'm only using this as a doorbell, so nothing gets steamed, nothing gets uploaded, I'm not recording anything at all.

I have 1 zone set up to avoid everything but right in front of my door. 

It's set to ignore cars, animals, and all that. 

Wired is not an option as there is nothing to hook up to. 

I'm about to return it and get the ring camera but before I do, any advice? 

[Lance_L]

Hi SethD2005,

Thanks for posting in our Community. I’m sorry to hear that you’re having issues with your Nest doorbell. Let’s check it out.

To completely isolate the battery issue, let´s factory reset the device. Follow the steps below:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device and then connect it to the USB cable and power adapter.
3. Locate the reset pinhole on the back of the device.
4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
5. Release the button. Your device will restore to its factory settings.
6. After the factory reset, your device will appear as "Offline" in the app until you remove it.
7. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm.
8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
10. Cellular data should be turned off.
11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
12. Start adding the device back to the Google Home app.

Let me know how it goes.

Best,

Lance

[Lance_L]

Hello SethD2005,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance

[SethD2005]

Sorry, I was visiting family for a few days. I only just did this today so it's too early to tell if it did anything. 

[Lance_L]

Hey SethD2005,

No worries. Just let me know how it goes. In the meantime, I’ll keep this thread open for you.

Reach out if you have any questions.

Best regards,

Lance

[Lance_L]

Hello SethD2005,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Best,

Lance

[SethD2005]

So, it's down to 75% and it's been 4 days. Not sure why it drains so fast. Definitely won't last the 2.5 months is supposed to.

I also noticed that the green light seems to be on almost all the time. There have only been 2 times that I saw it was off. There seemed to be no reason for it. 

[Lance_L]

Hi SethD2005,

Gotcha. Just to confirm, were you able to finish the steps above to factory reset the device? This will isolate the battery issue.

Keep me posted.

Regards,

Lance

[SethD2005]

Yes, I did the factory reset, as explained above. 

[Lance_L]

Hey SethD2005,

Thanks for the confirmation. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Best,

Lance

[SethD2005]

I filled out the form, but it's just the same info from here. 

[Lance_L]

Hey SethD2005,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Cheers,

Lance

[SethD2005]

Today the battery officially died, this includes the 1 week power saving mode.

I also have not heard from your team. 

[Lance_L]

Hi SethD2005,

I really apologize for the delayed response. I’ve sent a follow-up to the team working on your case. Thanks for your patience; the team will provide you with an update as soon as more information is available.

Best,

Lance

[Lance_L]

Hey SethD2005,

Your request for a replacement has been processed, and the details have been sent to your email address. Please check your inbox for further instructions. Feel free to continue the discussion there if you have any further questions.

Cheers,

Lance

[SethD2005]

Yesterday the battery died on the new one. It's an improvement, but still less than 1 month. 

[Lance_L]

Hi SethD2005,

Oh no, I’m sorry to hear that you’re still having issues with the replacement doorbell.

Have you had any chance to reset the new device to factory settings? If you haven’t done so already, the steps are listed above. If yes, check out this guide on how to save battery for Nest cameras and doorbells.

Let me know if that helps.

Best,

Lance

[SethD2005]

I didn't reset the new one because it's new, I didn't think I would need to. I'll try it though.

The link you provided doesn't help because it's all the same battery saving information that I've already been through. 

[Lance_L]

Hey SethD2005,

Thanks for the additional information and confirming you’re already following the tips on how to save battery life for your device.

Let me know if the issue persists after resetting the replacement Nest doorbell by updating this thread.

Regards,

Lance

[SethD2005]

Been almost a week, 0 events and only looked at the video feed once to check the battery just now. I'm at 68%. It's not going to last. 

At this point I'm seriously debating asking you guys to switch it out with a wired one and having an electrician run wires for power. It's just expensive to run those wires so I'm on the fence about it. 

[Lance_L]

Hello SethD2005,

I appreciate you keeping us in the loop. While we can’t replace the device with a different model, the Nest Doorbell (battery) can be set up with a wired installation in two ways.

1. Install the Nest Doorbell (battery) with a wired installation by connecting it to a transformer and indoor chime.
2. Install the Nest Doorbell (battery) with an indoor power adapter.

If you still need help installing the Nest Doorbell (battery) with wired options, you may contact a Nest Pro to help you with the device. In the US, you can contact our installation partner, OnTech. For all other countries, you can book an appointment with a Nest Pro. You can check out this handy guide for information on Google Nest professional installation services.

Keep me posted.

Best,

Lance