Doorbell button stoped working

[Pflammi]

My nest door bell button doesn't work any more. The cam is fine.

The button doesn't light up and nothing happened when I push the button.

Already made a hardware reset but no change and I change to power adapter too.

Thanks for your input

Hans

[janthadeus]

Hi Pflammi,

Thanks for trying to isolate the issue with your doorbell. It looks like it’s not getting any power. Let’s sort this out —  a few questions: how’s the temperature of the doorbell (warm, hot, cold or normal)? What country are you located in? Has there been any recent power outage in your area? Also, has it been exposed to direct sunlight?

Here are some troubleshooting steps you can try:

1. Ensure the wires are connected securely into the doorbell.
2. Remove the wires from the doorbell then use the included USB cable to plug your camera directly into a USB port on your computer.
3. When the light pulses blue, wait for a couple of minutes to reconnect it to your Wi-Fi. Otherwise, your doorbell is dead.
4. Mount your doorbell to the wall plate.

Important: When the doorbell shows a blue pulsing light when connected to a computer, it means it’s working. They may be issues on your wires or transformer. I recommend scheduling a visit with our partnered Nest Pro. 

Thanks,

JT

[Pflammi]

Thanks for your response.

The doorbell feels normal.

I live in North Florida so it will be exposed to the sun for X time at the day but not that the lence is affected.

And yes in rural areas we have power outages.

Like you suggested I toke the camera off the wall mount and charging it via USB now.

Pflammi

[Pflammi]

Okay I got it charged for 4 hours, same problem.

The cam works fine visitor anouncement works . the led around the button illuminate BUT if I push the button nothing. If I turn the cam off the button doesn't illuminate at all.

[janthadeus]

Hey there,

Thanks for trying the suggested troubleshooting steps above. We'd like to further check this — could you fill out this form and let me know once you're done?

Looking forward to you response.

Best,

JT

[janthadeus]

Hi there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

JT 

[Pflammi]

So does my address helps with th issue?

[janthadeus]

Hello Pflammi,

We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

JT