My nest door bell button doesn't work any more. The cam is fine.
The button doesn't light up and nothing happened when I push the button.
Already made a hardware reset but no change and I change to power adapter too.
Thanks for your input
Thanks for trying to isolate the issue with your doorbell. It looks like it’s not getting any power. Let’s sort this out — a few questions: how’s the temperature of the doorbell (warm, hot, cold or normal)? What country are you located in? Has there been any recent power outage in your area? Also, has it been exposed to direct sunlight?
Here are some troubleshooting steps you can try:
Important: When the doorbell shows a blue pulsing light when connected to a computer, it means it’s working. They may be issues on your wires or transformer. I recommend scheduling a visit with our partnered Nest Pro.
Thanks for your response.
The doorbell feels normal.
I live in North Florida so it will be exposed to the sun for X time at the day but not that the lence is affected.
And yes in rural areas we have power outages.
Like you suggested I toke the camera off the wall mount and charging it via USB now.
Thanks for trying the suggested troubleshooting steps above. We'd like to further check this — could you fill out this form and let me know once you're done?
Looking forward to you response.