Nest Doorbell (battery) won't lock into place

[nharmon80]

My Best Doorbell (battery) won't lock into place. The pop-out button on the top back of the doorbell is pushed in and won't release in order to keep the doorbell securely mounted to door column. Suggestions? Do I need Google to send me a new doorbell?

[MplsCustomer]

@nharmon80 

Try contacting Support (https://support.google.com/googlenest/gethelp). Other posts in this forum have also reported defective mounting mechanisms.

Someone posted earlier that they tried squirting a little WD-40 into the button, taking care to tap over the USB port and other openings, and were able to get theirs working. You just don't want to get WD-40 inside your doorbell.

[aatienza]

Hey there,

nharmon80, oh no! I'm sorry to hear that. Could you fill out this form and let us know once you're done?

I appreciate the help, MplsCustomer.

Thanks,

Archie

[nharmon80]

I have filled out and submitted the requested form.

[janthadeus]

Hi nharmon80,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for the help, MplsCustomer and Archie.

Best,

JT