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Doorbell cam (wired) not connecting to app

Bjcooper38
Community Member

Hello

Doorbell camera went offline and wouldn’t reconnect to Wi-Fi. Reset and now the camera is unable to connect to the phone during set up process. Not even got to a step regarding adding to Wi-Fi. Variety of NC codes have been provided. Has anyone had similar issue and found a solution?

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Bjcooper38 

I've seen several other posts where the Google Nest Doorbell (Battery) goes offline and the customer is unable to get it working again.

You could try contacting Google Nest Support starting with this link: https://support.google.com/googlenest/gethelp

Hi folks,

 

I want to check if you still need help. Don't hesitate to reach back if you do.

 

I appreciate your help, MplsCustomer.

 

Thanks,

JT

Bjcooper38
Community Member

Hi

Thanks for the suggestion mpls customer. I spent 50 minutes on phone to help desk but sadly no success. He mentioned that google shop would be in touch but they’ve not contacted me. Will chase up. 
It appears to be a Bluetooth issue with the doorbell. My phones Bluetooth works fine. Maybe a faulty model, maybe a more wide spread issue.

 

Brad
Community Specialist
Community Specialist

@Bhcooper38

 

Sorry to hear you're still experiencing this, but I am glad to hear that support is working with you regarding this inquiry. Definitely continue to work with them moving forward. 

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further. 

 

Thanks for the help, Brad.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT