Doorbell camera history

[kycruiser1]

My front door doorbell camera does not have an option to view history, but the doorbell camera at the garage door and all other outdoor cameras does. We have reset the camera and still no history. Only option available is the delete history link. Anyone have this problem before?

[MplsCustomer · Accepted solution]

@kycruiser1 

That's what happens when we look at one of our older Google Nest Hello Doorbells in the Google Home app. For older Google Nest cameras and doorbells that were installed in the Google Nest app, you can only view their history in the Google Nest app or on the home.nest.com website (provided they are in the same Google Nest "home/structure" as your Nest Aware subscription).

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Regards,

Juni

[kycruiser1]

Have nothing new to offer, my doorbell and camera's were installed by OnTech and I have placed a customer support email with them, but no reply as of yet. I have 5 camera's on my system and only the front doorbell is in the nest app. Is there a way to remove the doorbell from Nest and place it with the other camera's in the Google Home app?

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni

[kycruiser1]

I don't know how they set them up different, but OnTech installed the system, put 4 camera's in the Google Home app, they all work fine, and placed the front doorbell in the Nest app. It works okay but as I stated, there is no history option there, only way to see any history is in the Home app.

[MplsCustomer]

@kycruiser1 

You don't have a choice about which app to use to install.

The Google Nest Hello Doorbell gets installed in the Google Nest app.

The Google Nest Doorbell (Battery) and the 2nd Gen Google Nest Doorbell get installed in the Google Home app.

The Google Home app gets used to set up the following Nest cameras:

Nest Cam (wired)
Nest Cam with Floodlight
Nest Cam (battery)

The Google Nest app gets used to set up the following Nest cameras:

Nest Cam IQ Indoor
Nest Cam IQ Outdoor
Nest Cam Indoor
Nest Cam Outdoor
Nest Dropcam (all models)

https://support.google.com/googlenest/answer/9293657

If your doorbell was installed in the Google Nest app, then it must be a Google Nest Hello Doorbell. If it is installed in the Google Nest app and is in the same Google Nest "home/structure" as your other cameras and in the same Google Nest "home/structure" as your Nest Aware subscription, then you will find your history in the Google Nest app, unless you have turned off Video Recording in your doorbell's settings.

https://support.google.com/googlenest/answer/9208447

[Jenelyn_O]

Hi folks,

I appreciate your help, @MplsCustomer, JT, and Juni. 

@kycruiser1, I'm sorry for the delay. I just want to check if you were able to see the response above. Please let us know if you still have questions in mind, so we can assist you further. 

Best,

Jenelyn

[Jenelyn_O]

Hi kycruiser1,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[zoeuvre]

Hi there, 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
 

Thanks for your help, @MplsCustomer, JT, Juni, and Jenelyn. 

Regards,

Zoe

[janthadeus]

Hi folks,
 

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

JT