We got a nest doorbell camera a few months ago. It was working fine initially, but for the last month or so it has shown the error: “live video unavailable. The camera may be unreachable or saving battery.” We have reset it to factory settings a few times to no avail.
Please continue to escalate this issue. I have been dealing with this as well after my doorbell worked for a month, but they are still sending me the same troubleshooting steps over and over. I’m hoping as more people report this, they will seriously consider the fact that they have a bug in the software and fix it.
Another possibility is that there may be a bug in Google Nest's software that is scrambling up some behind-the-scenes settings on the customer's Google Nest "home/structure", and these scrambled-up settings cause cameras to go offline and prevent new cameras being added. And since Google Nest has not been able to fix it, the remedy seems to be to empty out the Google Nest "home/structure" and start over. See this thread, which references other threads:
@Mglynn1026 and AveryReid, I'm bumping up this thread to ensure that everything is covered here. How's it going with your Nest Doorbell? To know more about this issue, I'd like to confirm, how far is it from your Wi-Fi router? What is the light status of your Nest Doorbell? How did you perform the factory reset? Try restarting your Wi-Fi router and monitor its behavior. Let us know your update here.
I'm dropping by to ensure that everything is covered here. We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
