NEST outdoor camera not working

[gkd123]

I have had my nest outdoor IQ camera for about 2 years, it was working great until about 2 months ago.  It is no longer working.  There has been no damage to the camera or cords, the light does not turn on therefore I am unable to even try to troubleshoot the issue beyond replacing the cord

One of the troubleshooting tips state replacing the power cord/adapter.   In due diligence, I went on the Google store and this part is "OUT OF STOCK."  I spent $350 on this camera - purchased from Costco less than 3 yrs ago and I am incredibly frustrated that there are no other viable options.  I do not want to purchase the replacement part made by other companies as I don't want to spend even more money on something that may or may not work.  

Does anyone have any suggestions?  

@customerhelp @NestCustomer 

[Lance_L]

Hi gkd123,

We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Best,

Lance

[EmersonB]

Hello everybody,

@gkd123, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Lance.

Regards, 

Emerson

[EmersonB]

Hey gkd123,

We haven't received your form — were you able to fill it out?

Thanks, 
Emerson

[gkd123]

Yes I just filled it out.  Thank you. 

[EmersonB]

Hey gkd123,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
  
Best,
Emerson