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Doorbell camera off-line

emwilliamson
Community Member

‎10-21-2024 05:38 PM

My doorbell camera is offline. It is wired.

I have no internet issues 

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chaconmorales
Community Specialist
Community Specialist

‎10-24-2024 08:52 PM

Hi @emwilliamson,


Thanks for reaching out to the Community. I'm sorry to hear that your Nest Doorbell is offline. But no need to worry, help's here!

Before we get started with further troubleshooting, let me ask you some questions:

  1. Is the Nest Doorbell 1st Gen or 2nd Gen?
  2. When did the issue start?
  3. Are you getting any error messages?
  4. How far is the doorbell from the router?
  5. Do you have other Nest devices in the house?
  6. Are there other devices connected to the same Wi-Fi where the camera is connected?
  7. Can the doorbell find other Wi-Fi networks?
  8. Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the doorbell?
  9. What troubleshooting steps have you done so far?

Meanwhile, here are some troubleshooting steps you can try to get your Nest device to connect to Wi-Fi:

Checking Network Settings:

  1. Network Name and Password: Double-check that you're entering the correct Wi-Fi network name (SSID) and password when trying to reconnect your Nest Doorbell. A typo can prevent a successful connection.
  2. 5 GHz Network: The Nest Doorbell might not support 5 GHz Wi-Fi networks. If your router offers separate SSIDs for 2.4 GHz and 5 GHz bands, try connecting Nest Doorbell to the 2.4 GHz network specifically.
  3. Restart your Nest Doorbell: If none of the above solutions work, consider restarting your Nest device.

Advanced Troubleshooting:

  1. Network Reset (if comfortable): If you're comfortable with it, consider restarting your Wi-Fi router. This can sometimes clear up communication issues between your Nest device and the network.
  2. Nest/Google Home App Update: Ensure you're running the latest version of the app on your phone or tablet. Updates often contain bug fixes related to network connectivity for Nest devices.
  3. Check for Nest doorbell/camera error codes or setup messages.

You can also follow the steps from this articles to Fix Nest camera or doorbell Wi-Fi connection issues and to Troubleshoot Nest camera and doorbell setup messages.

Let me know if you need further assistance.

 

Regards,

 

Mario

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