Doorbell camera

[Lynnied2]

My doorbell camera stopped working after getting a new router. I have tried so many things to correct this, but nothing is working. I need help.

[MplsCustomer]

@Lynnied2 

Below is a link to Google Nest's instructions for changing Wi-Fi settings for Google Nest cameras and doorbells. Basically, they recommend removing the camera or doorbell from the Google Nest app or Google Home app while you are still on the old Wi-Fi network, then doing a factory reset, and then reinstalling.

Since things can go wrong if a step is missed (and even if a step is NOT missed), Google Nest's first recommendation when getting a new router/modem is to set the network name (SSID) and password to the same values used on your old router/modem.

https://support.google.com/googlenest/answer/9223711

[Lynnied2]

It is probably the issue with the new WIFI password but I have looked everywhere on the Home app and cannot find a way to change it, even though I am getting a message to change it.

[MplsCustomer]

@Lynnied2 

There is no way in the Google Home app to change the Wi-Fi settings for a Google Nest camera or doorbell.  As I said above Google Nest basically recommends removing the camera or doorbell from the Google Nest app or Google Home app while you are still on the old Wi-Fi network, then doing a factory reset, and then reinstalling.

[Lynnied2]

The Wi-Fi network was already changed due to a cable problem. Only then did the camera stop working. We just did a factory reset and tried to reinstall and it is not picking up the camera. I am ready to give up. We have been at this for hours...One more question, is there any service that works with these cameras for installation?

[MplsCustomer]

@Lynnied2 

You could try contacting Support using the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Lynnied2]

Thank you

[zoeuvre]

Hi folks,

@Lynnied2, thanks for reaching out to us. I hope you've already gotten the answer you are looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.
 

I appreciate your help, @MplsCustomer. 

Best,

Zoe