Hey there,
Thank you for your patience. If you already have a case, there is nothing more that can be done for you for this RMA Replacement inquiry here in the Nest Community Forums. The Community Specialists here cannot assist you with Replacements. We can only provide the link for you to fill out the form for Support to reach out to you. Please do not create more threads on the same issue. These threads are locked because they have to be to keep the process smoothly.
If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked.
Best Regards,
Brad.
