Doorbell doesn’t stay on mount

[Mejus82]

• I'm  So irritated. My nest doorbell camera won't stay on the mount and it keeps falling off. Now, It won't turn on or charge. I pressed the reset button and still nothing. Any suggestions are welcome 🙏 

[MplsCustomer]

@Mejus82 

Perhaps you should contact Google Nest Support about a replacement. Other customers have had problems with their battery doorbell falling off of its mount.

https://support.google.com/googlenest/gethelp

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[EmersonB]

Hi everyone,

@Mejus82 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate your help, MplsCustomer and Brad.

Best,
Emerson

[Brad]

Hi there, 

Just checking in to see if you have had the chance to fill out the form I sent previously. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad