12-07-2022 02:41 PM
12-07-2022 06:32 PM
Perhaps you should contact Google Nest Support about a replacement. Other customers have had problems with their battery doorbell falling off of its mount.
12-13-2022 10:57 AM
Hey there,
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.
Best regards,
Brad
12-19-2022 04:25 PM
Hi everyone,
@Mejus82 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I appreciate your help, MplsCustomer and Brad.
Best,
Emerson
12-16-2022 11:12 AM
Hi there,
Just checking in to see if you have had the chance to fill out the form I sent previously. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad