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Doorbell doesn’t stay on mount

Mejus82
Community Member
  • I'm  So irritated. My nest doorbell camera won't stay on the mount and it keeps falling off. Now, It won't turn on or charge. I pressed the reset button and still nothing. Any suggestions are welcome 🙏 
4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Mejus82 

Perhaps you should contact Google Nest Support about a replacement. Other customers have had problems with their battery doorbell falling off of its mount.

https://support.google.com/googlenest/gethelp

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

@Mejus82 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

I appreciate your help, MplsCustomer and Brad.

 

Best,
Emerson

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see if you have had the chance to fill out the form I sent previously. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad