Doorbell face is peeling and chipping

[IMLisa]

Good morning and happy holidays! 
the face of our doorbell is peeling away. I thought at first that it was a protective light plastic that I forgot to take off but after touching it, it’s hard and from the doorbell itself.  Are there replacement face plates? Not sure what to do. 
thanks!! 

[Mr_Cross]

I follow your post. The same for me. After three years.

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[aatienza]

Hi there,

It's us again. Were you able to fill out the form?

I appreciate the help, Brad.

Thanks,

Archie

[MplsCustomer]

@IMLisa 

If you search this forum you'll find hundreds of other posts about peeling or delaminating Nest Hellos. It started on two of ours at about 2 years. Google Nest does not sell spare parts and there are no replacement face plates. Google Nest says they "cannot" replace doorbells with this defect if they are past the 1-year warranty. We bought a couple of silicone "skins" on Amazon to cover the peeling shards.

[Brad]

Hello again,

Thanks for checking in, Archie! I appreciate your help as well. I am just checking in to see if y'all have filled out the form above. Please let me know, as we'll be locking this thread in 24 hours. It will remain open until then for any follow-up questions or concerns.

Best regards,

Brad